The terms and conditions set out below apply to online catering orders for the supply of food and drink products by SpudBAR which are submitted via our online ordering facility at www.spudbar.com.au.

The use of the online catering order form is governed by these terms and in conjunction with the privacy policy on www.spudbar.com.au

Without limiting the way in which you may become bound by these terms, you will be deemed to have accepted and will be bound by these terms by clicking a button on your device, by submitting an online order.

1 ACCESSING THE ONLINE CATERING ORDER FORM

1.1 You may browse and submit Orders as a guest or create a user account (Account) by clicking on the registration link or when submitting an order.

1.2 If you do create an Account, you will provide your details (including your payment details) which we will store on your Account or with our secure third-party payment provider to make it easier for you to submit Orders in the future.

1.3 To create an Account or submit an Order, you warrant that all information given to us is true and correct.

2 PLACING ORDERS

2.1 To place an order via the online catering form you will be required to specify:

(a) the food and drink products that you want to order (ordered products);
(b) the store which you will collect your order;
(c) the estimated collection time for the order (Pickup Time);
(d) your payment information; and
(e) any other details we require to finalise your Order.

2.2 Please ensure that you check all of the details you enter and correct any errors before submitting your Order, as we will begin processing your Order immediately. You won’t be able to cancel or vary your Order, except as allowed under clause 6.

2.3 We reserve the right to refuse any Order on any grounds.

3 SELECTING A PICKUP TIME

3.1 Order must be submitted at least 48 hours before they are due to be picked up

3.2 When placing an order, you must to choose a pickup time, which is an estimated time for collection of your order from the designated store.

3.3 Please only submit an order if you intend to collect the order at the pickup time, as we will prepare the ordered products in anticipation of your arrival at the pickup time.

4 PRICES

4.1 The prices published on the catering form will apply to the ordered products. All prices stated are inclusive of GST.

4.2 The online catering form may allow you to apply certain available discounts or promotions to orders submitted. If you wish to take advantage of one of our discounts or promotions which is not able to be claimed via our, please call the SpudBAR head office.

4.3 We reserve the right to refuse an order or alter the agreed price if an incorrect price was given due to a software malfunction or interference with the online ordering form.

5 PAYMENT

5.1 You must pay for the products at the time of submitting your order using an approved payment method.

5.2 The payment will be processed by us immediately and will be debited from your account in the timeframe set by your card or account provider.

5.3 If we are unable to authorise your payment via the selected payment method at check out, you will be alerted, and your order will not be processed.

5.4 We have engaged a third-party payment provider to securely process credit and debit card payments and store payment details for Account holders. We will not store your credit or debit card information on our servers and will not have direct access to your payment information.

6 CHANGES & CANCELLATIONS BY YOU

6.1 You may cancel or change your order at any time up to 6 hours before the pickup time, by contacting our us at info@spudbar.com.au. No changes or cancellations will be accepted within 6 hours prior to the pickup time.

6.2 If we allow you to cancel or change your order, your original payment will still be processed. We will then determine whether you are eligible for a refund according to clause 9.

7 CHANGES & CANCELLATIONS BY US

7.1 If we are unable to fulfil your order due to unforeseen circumstances, or if one of the products is no longer available, we may contact you to cancel or vary your order.

7.2 We will endeavour to contact you before the pickup time, otherwise we will do our best to resolve the issue when you arrive at the store.

7.3 In such a case, we will determine whether it is appropriate to:

(1) replace the unavailable item with another item of a similar value;
(2) provide a partial refund of the price of the unavailable item;
(3) cancel the entire Order and provide a full refund; or
(4) provide another form of compensation that we deem appropriate.

7.4 Any approved refunds will be handled by our customer service team as set out in clause 9.

8 COLLECTING YOUR ORDER

8.1 Please arrive at the store at or around the pickup time and let a member of the team know the name attached to the order.

8.2 To collect your order, a member of the team will require you to present your order confirmation or appropriate identification that matches your order.

8.3 We will endeavor to have your order ready to collect at the pickup time, but please be patient if there is a short wait due to high demand at the time.

8.4 If you arrive more than 30 minutes after the pickup time, we cannot guarantee that the ordered products will live up to our usual high standards of quality and freshness. We won’t generally provide a replacement or refund.

9 REFUND POLICY

9.1 We have a 100% satisfaction guarantee. If you are not happy with your experience, please contact us at info@spudbar.com.au and we will work to resolve your concerns.

9.2 Any complaint must be submitted to info@spudbar.com.au for consideration within 48 hours after the pickup time. We will review your request and get back to you as soon as possible on how we propose to rectify your experience.

9.3 Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to your satisfaction. We will process any approved refunds within 5 business days of approval.

10 NO RESALE OR THIRD-PARTY PROVIDERS

10.1 The online catering form is only open for orders made on a direct to customer basis. Orders are only accepted on the condition that the person who places the order arranges collection of the order and must not resell or resupply any products ordered via the online catering form to a third party.

10.2 We may refuse, without any refund, any order submitted via the online catering form which we reasonably believe has been made by or through a third party delivery business.

12 DISCLAIMERS

12.1 We do our best to ensure that our product names, descriptions, prices, nutritional information and allergenic warnings are accurate, but accept no liability if any of the details published on the Online Ordering Service are incorrect. If you have any doubt about the contents of any of our products, please contact us at info@spudbar.com.au.

12.2 To the extent permitted by law, we exclude all liability for any loss or damage you sustain as a result of your use of the online catering form or consuming ordered products, except to the extent caused by our willful acts or omissions.

12.3 These online catering ordering terms will apply to the extent permitted by law and none of these terms will be construed as excluding, qualifying or limiting your statutory rights or remedies.

13 YOUR INFORMATION

13.1 When you place an order on the online catering form you will be required to provide us with your personal information, including your full name, your email address, your mobile phone number and your payment information (Information).

13.2 By submitting an order and giving us your Information, you agree to our Privacy Policy and consent to us collecting and using your Information in accordance with our Privacy Policy.

14 SUSPENSION OR TERMINATION

We may suspend or disable your Account, your right to access the Online Ordering Service or your right to submit Orders, at any time and for any reason.

15 VARIATIONS

We may vary these Online Ordering Terms at any time by publishing the revised terms on this website. The amendments will take effect from the next time you visit the Online Ordering Service. If you do not agree with the revised terms, you must immediately stop using the Online Ordering Service and delete your Account (if applicable).

16 GENERAL TERMS

The General Terms are incorporated by reference into these Online Ordering Terms. If there is any inconsistency between the two documents, these Online Ordering Terms prevail to the extent of the inconsistency, but only in respect of the Online Ordering Service.