The terms and conditions set out below apply to online catering orders for the supply of food and drink products by SpudBAR which are submitted via our online ordering facility at www.spudbar.com.au.
Without limiting the way in which you may become bound by these terms, you will be deemed to have accepted and will be bound by these terms by clicking a button on your device, by submitting an online order.
1 ACCESSING THE ONLINE CATERING ORDER FORM
1.1 You may browse and submit Orders as a guest or create a user account (Account) by clicking on the registration link or when submitting an order.
1.2 If you do create an Account, you will provide your details (including your payment details) which we will store on your Account or with our secure third-party payment provider to make it easier for you to submit Orders in the future.
1.3 To create an Account or submit an Order, you warrant that all information given to us is true and correct.
2 PLACING ORDERS
2.1 To place an order via the online catering form you will be required to specify:
(a) the food and drink products that you want to order (ordered products);
(b) the store which you will collect your order;
(c) the estimated collection time for the order (Pickup Time);
(d) your payment information; and
(e) any other details we require to finalise your Order.
2.2 Please ensure that you check all of the details you enter and correct any errors before submitting your Order, as we will begin processing your Order immediately. You won’t be able to cancel or vary your Order, except as allowed under clause 6.
2.3 We reserve the right to refuse any Order on any grounds.
3 SELECTING A PICKUP TIME
3.1 Order must be submitted at least 48 hours before they are due to be picked up
3.2 When placing an order, you must to choose a pickup time, which is an estimated time for collection of your order from the designated store.
3.3 Please only submit an order if you intend to collect the order at the pickup time, as we will prepare the ordered products in anticipation of your arrival at the pickup time.
4.1 The prices published on the catering form will apply to the ordered products. All prices stated are inclusive of GST.
4.2 The online catering form may allow you to apply certain available discounts or promotions to orders submitted. If you wish to take advantage of one of our discounts or promotions which is not able to be claimed via our, please call the SpudBAR head office.
4.3 We reserve the right to refuse an order or alter the agreed price if an incorrect price was given due to a software malfunction or interference with the online ordering form.
5.1 You must pay for the products at the time of submitting your order using an approved payment method.
5.2 The payment will be processed by us immediately and will be debited from your account in the timeframe set by your card or account provider.
5.3 If we are unable to authorise your payment via the selected payment method at check out, you will be alerted, and your order will not be processed.
5.4 We have engaged a third-party payment provider to securely process credit and debit card payments and store payment details for Account holders. We will not store your credit or debit card information on our servers and will not have direct access to your payment information.
6 CHANGES & CANCELLATIONS BY YOU
6.1 You may cancel or change your order at any time up to 6 hours before the pickup time, by contacting our us at [email protected]. No changes or cancellations will be accepted within 6 hours prior to the pickup time.
6.2 If we allow you to cancel or change your order, your original payment will still be processed. We will then determine whether you are eligible for a refund according to clause 9.
7 CHANGES & CANCELLATIONS BY US
7.1 If we are unable to fulfil your order due to unforeseen circumstances, or if one of the products is no longer available, we may contact you to cancel or vary your order.
7.2 We will endeavour to contact you before the pickup time, otherwise we will do our best to resolve the issue when you arrive at the store.